FREE AU SHIPPING ON ORDERS OVER $100

FAQs

Can I order by phone, fax or email?

All orders are online via our website only.

What forms of payment do you accept?

POP! Maternity accepts Master Card, Visa, AMEX, PayPal & Afterpay.

We do not accept Direct Deposit, Cheques, Diners, or cash on delivery as payment methods.

Is it safe to use my credit card on popmaternity.com.au?

Yes, shopping at popmaternity.com.au is safe and secure. Transactions are processed through our secure site.

What if my credit card shows multiple charges?

If you notice multiple charges please contact info@popmaternity.com.au

Can I make changes to an existing order?

No. Once payments have been made then changes cannot be made to your order.

Where is my order?

You will receive a confirmation email & tax invoice to notify you your payment has been accepted and your order will be dispatched shortly.

You will receive a separate email with tracking information as soon as your order is dispatched which may take up to 48hrs. If it has been more than 48hrs and you have not received tracking information, please contact info@popmaternity.com.au

How can I track the status of my order?

Orders are sent using Australia Post and a tracking number will be provided to you via email. This can then be tracked directly with Australia Post website.

How do I cancel my order?

Once you have placed your order and received your order confirmation, your order cannot be cancelled or amended.

If you wish to exchange or return your order, please refer to the Returns and Exchange Policy (details below).

Do you pay for my return shipping?

All postage and handling costs will be incurred by the purchaser.

POP! Maternity does not take any responsibility for returns lost in transit.

What is your refund, returns and exchange policy?

If you are not happy with your purchase, simply contact us to arrange a return within 14 days and you will be given a full refund.  Return postage and handling costs will be incurred by the purchaser.

Returned products must be in original condition, including tags attached and in original packaging.  Items not in original condition cannot be returned unless faulty.

If you wish to exchange this must be done within 14 days of receipt of goods.

How much does shipping cost?

Express Post- A$15.00 (orders must be made by 2pm)

  • Next business day delivery

  • Extra Cover, Signature on Delivery and Email Track Advice available

  • Tracking included

Standard Post- A$10.00

  • Economical domestic delivery

  • Extra Cover, Signature on Delivery and Email Track Advice available

  • Tracking included

International Shipping- A$25.00

  • Delivery takes approximately 10 - 14 days

  • Extra Cover, Signature on Delivery and Email Track Advice available

  • Tracking included

How will my order be shipped?

Your parcel will be shipped by Australia Post.

Do you ship Internationally?

Yes we do! No matter where in the world you are, whether it be London, Paris, New York or anywhere else you can look fabulous and feel fabulous in Australia's brightest and most fun maternity activewear.

What happens if my order does not arrive?

If your order does not arrive, please email info@popmaternity.com.au

What do I need to know about Promotional Codes?

Promotional Codes are valid for the specified time period only and cannot be used in conjunction with any other offer.

How do I use a promotional code?

You must enter the promotional code in the 'promotion code' box at the cart stage of your checkout and click 'go'. The promotional code will then be applied to your total amount.